Terms & Conditions

Terms and Conditions

The Cat Protection Society ACN: 004 513 679 ABN: 35 390 087 628

200 Elder Street, Greensborough

VIC 3088

Access and use of The Cat Protection Society of Victoria website is conditional on acceptance of these terms and conditions of use. Continued access and use of this site indicate acceptance of the terms and conditions. Terms and conditions may be varied from time to time and will be amended by the posting on this website of the amended terms and conditions.

The content of this website including (but not limited to) text / copy, images and video content is protected by Australian copyright law and cannot be copied or reproduced without prior written consent from The Cat Protection Society of Victoria. The material on this website is intended to provide general information only and should not be taken as constituting, or relied upon as, professional advice. It does not provide a substitute for professional (including veterinary) advice.

While the information on this site has been prepared and presented with all due care, The Cat Protection Society of Victoria does not warrant or represent that it is free from error or omission. We cannot guarantee and assumes no legal liability or responsibility for the accuracy, currency, completeness or interpretation of the information. We do not accept any liability for any injury, loss or damage incurred by the use of or reliance on the information provided on this website. The Cat Protection Society of Victoria does not take responsibility for the accuracy, currency, reliability or correctness of links or references to sources including links to other internet sites. Inclusion of a link does not imply endorsement.

Delivery policy

All products and merchandise purchased via The Cat Protection Society of Victoria Online Store will be dispatched within 2 working days from the day or order and delivered via Australia Post with normal delivery timeframes. Delivery via Express Post is also available at check-out. In the instance that the product or merchandise you have purchased is out-of-stock, we will contact you within 2 working days to arrange a refund or an alternative product.

Refund policy

We do not provide a refund on memberships or donations made to The Cat Protection Society of Victoria. If the event that you donate an incorrect amount, please contact our team on 038457.6500 as soon as possible.  If a product purchased from our Retail Store is faulty or damaged, please contact our Store on 038457.6500 to organise a replacement or refund in line with consumer law.

Tax invoice- Donations

All donations to The Cat Protection Society of Victoria are tax-deductible and you will receive a tax receipt when your payment is processed to your nominated email address

Privacy and Information Security Statement

The Cat Protection Society of Victoria respects and values your privacy and takes all reasonable steps to protect the privacy and confidentiality of the personal information provided to us in our work. We view all personal information as sensitive information, the collection, storage, use and disclosure of which requires consent (written or verbal). The information we collect depends on our relationship with you (eg client, staff member, volunteer, member, supplier, donor). A no time will we keep a copy of identification with photos as records.

Personal information is collected only to the extent necessary to allow us to effectively and properly conduct our business and as required by law. The use of information is limited to the purpose for which it was collected. We take reasonable steps to make sure that the personal information we collect is accurate, complete and up-to-date and that it is held securely against loss, unauthorised access, modification or disclosure and against other misuse.

Collection of personal information

When collecting personal information about an individual, we will first inform the individual and proceed only if the individual consents. We will not keep personal information received about an individual, unless that person has given permission. We will also make sure that each individual providing personal information is informed about and understands the purpose of collecting the information and its intended use / disclosure. We will from time to time collect commercial information that is already available in the public domain.

Dealing with personal information

We use personal information only for the purpose for which it was collected. We will only disclose personal information without consent where such disclosure is required by law, or for law enforcement, or in the interests of the individual’s or the public’s health and safety. Personal information will not be provided (by sale or otherwise) to another person or organisation for direct marketing nor will it be knowingly provided to overseas recipients unless legally required to do so. We will not use any government-related identifier (eg drivers licence no) as our identifier, nor will we disclose it.

Integrity of personal information

We take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date.

Access to and correction of personal information

An individual may request access to the personal information we hold about him / her. Access will be provided unless there is a sound reason under the Privacy Act 1988 or other relevant law to withhold access. The accuracy of records and data held is very important. We will correct the personal information we hold about a person if is inaccurate, out of date, incomplete or misleading.

Information security

Whether held electronically or on paper, we take care to protect and hold securely, all personal information. Hard-copy records in use are held securely in our offices before being archived to external storage facilities. All premises are secured from unauthorised access by key-lock and alarm systems. Information no longer required to be kept is disposed of securely either by shredding or permanent erasure of electronic records.

Access and/or disclosure of personal information is allowed, consistent with the purpose for which it first collected or to comply with legal requirements (eg our financial auditors may wish to examine a sample of member or client records). Some of our functions are outsourced (eg accounting and information technology systems and support). Disclosure to those providers enables them to provide the services for which they are engaged. Our contractors are bound by the same rules around privacy and confidentiality as are our directors, employees and volunteers.

Access to electronic files is protected by user access controls which restrict access to appropriate files, a firewall for the network and sound anti-virus software. All electronic databases are backed up to off-site secure hosting services.

Financial transactions and website security

Payments made direct to us over this website utilise technology provided by reputable external service providers. Your credit card details pass directly to the providers to allow the transaction to be processed directly by our Westpac merchant facility. Our internal databases will retain only a record of the last 4 digits of the card used in any transaction in order to maintain a trail in the event of subsequent enquiry. Credit card details provided on paper (eg to facilitate a paper-based membership application) are “redacted” (blacked out) from the paper record prior to it being filed / archived as above. This website has a VeriSign Secure Site Pro SSL certificate to protect the transfer of sensitive data. It employs up to 256-bit data encryption (well above industry standard).

We will NEVER request from you, nor provide, financial information via email. If you receive a suspicious email that appears to be from us, please do not respond to it but contact us on 03 8457.6500 during business hours.


If you have any questions about our privacy or information security policies please contact us:info@catprotection.com.au

Contact Us

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Our Location

Cat Protection Society
200 Elder Street
VIC 3088 Australia
P.03 8457 6500
F. 03 9432 0472
E. info@catprotection.com.au